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Professional Summary

Highly organized and independent; able to effectively coordinate tasks to accomplish projects efficiently and punctually. A dedicated and enthusiastic Leader. Able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Strong meeting planning and facilitation skills; able to communicate effectively. Efficient in fast-paced multitasking environments; able to prioritize tasks and complete in a timely manner. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Skills

Experience

Manager, Communications and Events
Habitat for Humanity Ontario Gateway North
October 2022 to October 2024

• Development and execution of all communications strategic plans and initiatives for the organization
• Plan, execute, and facilitate all philanthropic and governance-related events 
• Development, production, execution, and measurement of advertising campaigns
• Initiate and/or execute acknowledgment, recognition, ongoing communications, and continued cultivation of past and current donors
• Ensure communications, branding, and messaging follow Brand Guidelines
• Monitor current social media followers and analyze online behaviour and communication for insight into how to engage and increase stakeholders, present and future
• Monitor and report social media engagement metrics and website traffic for the purpose of analyzing the effectiveness of communications tactics and other online activity against goals
• Prepare and distribute press releases to media list, answer all inquiries related to the release
• Maintain professionalism while handling sensitive and confidential information

Coordinator
Legend Boats
December 2021 to October 2022

• Schedule and coordinate workflow into the shop and act as a liaison between technicians and service advisors
• Coordinate workflow for service advisors and set clear performance expectations as well as provide on-the-job feedback
• Act as a department backup support to all service advisors for generating or applying technical upsale repair orders/estimates and over-counter sales
• Seek data to increase and maximize service sale revenues with analytics and report
• Training and onboarding of new employees and aiding the service manager with the hiring and training/ onboarding process
• Aid the Service Manager in ensuring all department processes are followed and adhered to, and work closely with company leadership and executives
• Lead daily and weekly meetings according to the determined rhythm
• Extensive use of Salesforce

Administration
City of Greater Sudbury
March 2021 to October 2021 – 8 Month Contract Position

• Book vaccine appointments for clients by phone using Salesforce software
• Provide customer service to clients, addressing their questions and concerns
• Provide accurate and timely data entry
• Maintain professionalism while handling sensitive and confidential information
• Navigate a database and search/identify records within a database
• Multitask and shift priorities in a fast-paced environment

Service Desk Associate / Head Cashier / Vault Associate
Home Depot
February 2020 – December 2021

• Managed front-end operations including Service Desk, cash office, and vault, ensuring accuracy, compliance, and smooth daily workflows
• Handled complex customer issues, returns, exchanges, and escalations with calm problem-solving and strong policy knowledge
• Balanced store safe, petty cash, registers, and key media; performed daily cash reconciliation with zero tolerance for error
• Trained, supervised, and coached cashiers and lot associates, setting clear performance expectations and providing real-time feedback
• Supported high-volume retail operations by coordinating with supervisors and floor teams to resolve service and inventory issues
• Trusted with sensitive financial controls, confidential information, and leadership coverage

Certifications

Nonprofit Social Media and Marketing – Nonprofit Tech for Good
Fundraising Essentials – Nonprofit Ready